Analyst Connie Moore devours 12 BPMS vendors across 215 criteria to understand the renewed trend towards Human-Centric business processes.
She segregates Business processes today into 4 major groupings:
- Integration intensive
- Order fulfillment, HIPAA transactions, Supply chain mgmt
- People intensive
- Employee on-boarding, Claims processing, Handling exceptions
- Decision intensive
- Mortgage loan origination, Underwriting, Retail inventory mgmt
- Document intensive
- Accounts payable, Contract mgmt, Proposal mgmt, SOX and other compliance processes
Given that most vendors play across these groupings and have offerings that could be classified under more than one group, she observes that the processes themselves are either
- Human-centric processes
- those that require people to get work done by relying on and interacting
extensively with business applications, databases, collaboration tools, and documents - ex. claims processing, loan approvals, accounts payable, and customer
service
- those that require people to get work done by relying on and interacting
- System-intensive processes.
- manage interactions between packaged applications, custom applications,
external applications - typically involve millions of transactions per day that are handled
on a straight-through basis with no to minimal human involvement and few exceptions - ex. trade reconciliations, supply chain management, and line provisioning
- manage interactions between packaged applications, custom applications,