One of BPM’s early pioneers, Dr. Setrag Khoshafian, Vice President of BPM Technology at Pegasystems (previously Senior Vice President of Technology with Savvion), surely knows a thing or two about BPMS. In this short and interesting white paper he diffuses what he identifies are Six Myths of Rules and Business Process Management.
Category Archives: PEGA
Six Myths of Rules and Business Process Management
Posted by Sabarish
on October 4, 2007
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The Problem with Pega…
Posted by Sabarish
on October 2, 2007
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In a seemingly innocuous note softly tucked away in a comparative discussion on Human-Centric Business Process Management Suites, analyst Connie Moore makes a this poignant and quietly thought provoking observation:
most buyers consider Pegasystems a high-end business rules vendor with BPMS aspirations.8 In reality, Pegasystems – a successful company with 2004 revenues reaching $96.5 million — has completely morphed into a BPMS vendor that uses its business rules/process engine to tackle and simplify complex processes.
Human-Centric Business Process Management
Posted by Sabarish
on October 2, 2007
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Analyst Connie Moore devours 12 BPMS vendors across 215 criteria to understand the renewed trend towards Human-Centric business processes.
She segregates Business processes today into 4 major groupings:
- Integration intensive
- Order fulfillment, HIPAA transactions, Supply chain mgmt
- People intensive
- Employee on-boarding, Claims processing, Handling exceptions
- Decision intensive
- Mortgage loan origination, Underwriting, Retail inventory mgmt
- Document intensive
- Accounts payable, Contract mgmt, Proposal mgmt, SOX and other compliance processes
Given that most vendors play across these groupings and have offerings that could be classified under more than one group, she observes that the processes themselves are either
- Human-centric processes
- those that require people to get work done by relying on and interacting
extensively with business applications, databases, collaboration tools, and documents - ex. claims processing, loan approvals, accounts payable, and customer
service
- those that require people to get work done by relying on and interacting
- System-intensive processes.
- manage interactions between packaged applications, custom applications,
external applications - typically involve millions of transactions per day that are handled
on a straight-through basis with no to minimal human involvement and few exceptions - ex. trade reconciliations, supply chain management, and line provisioning
- manage interactions between packaged applications, custom applications,